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Refund Policy

 

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return & refund.Custom or wholesale items cannot be returned.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need to be able to provide proof of purchase, usually in the form of your order confirmation email.

The conditions for supporting returns are any of the following:
1) The product is damaged or lacks accessories
2) The product is shipped incorrectly
3) The product has not been shipped
4) The product is received within 30 days, unused and with original packaging

The following situations do not support returns:
1) The product title is specifically marked as: Not Support Returns
2) Customized and wholesale products
3) Gift cards
4) Electronic files, design manuscripts, services (non-physical products or services)
5) The product has been used

Return process:
1) Contact us E-mail at niceday525@163.com to obtain the return number.
2) Mail the product back and send us the return logistics tracking number
3) We receive the product and check that the product is intact and meets the return conditions
4) Refund your money to the original payment account within 7 working days.

Return Address:

  • Return address for the United States: Allentoen, PA 18106, USA
  • Return address for other countries: Shenzhen, Guangdong, China

Return Fee:

  1. Restocking fee: 0% 
  2. Return costs: Customer responsibility

Items sent back to us without first requesting a return will not be accepted.

 

Order Cancellation


 If you need to cancel an order, please contact us within 24 hours of placing the order.  If you would like to cancel after your order has shipped, you will have to follow our return process to return your item. Wholesale or Customization orders cannot be cancelled once they begin production.

 

Exchanges

Not accepted. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take up to 7 days for your bank or credit card company to process and post the refund.

For questions related to our Return & Refund Policy contact us.

Return Contact information

  • email: niceday525@163.com
  • facebook page: NS Juliet
  • Phone: +86 18565607514 
  • WeChat: 18565607514
  • Company Address: No. 8 Chaozhou West Street, Nanshan District, Shenzhen City, Guangdong Province